Managed Insourcing

When you decide to appeal to our services, this can be done in different ways. You can choose to have your project done within one of our branches, but you can also opt to roll out our services at your premises. A combination of both solutions is also one of the possibilities. To give a concrete picture of what managing your project at your premises means, let us make you acquainted with our Managed Insourcing Solutions.

The goal of our Managed Insourcing Solutions team (MIS) is to offer customized “on site” solutions for your project. It will firstly map your needs to consequently present an appropriate solution.

MIS contains two different activities:

Contracting

The contracting activity was incorporated in the Go Forward division. MIS assists people (individually) to reinforce the in-house service of a customer (mainly “Sales”, “Sales support” & Marketing). The team sees to it that your targets are achieved and IPG remains to be the employer. MIS therefore, assumes all the responsibilities and sees to it that the concerned staff member is followed-up and coached meticulously.

Outsourcing

MIS takes over the customer contact process partly or completely. For this, it works at your site. It makes use of your software, your offices and so on. Seen IPG’s many years’ experience as largest independent contact center in Belgium, the MIS team gets your team in top-class form in no time. On top of that, MIS is in touch with the newest modifications in the contact center line of business and can therefore quickly anticipate the customer’s need in an ever-changing economical situation.

Even in the present economical context, Managed Insourcing Solutions are indispensable. This operational model offers the chance to smoothly adjust the course, to offer you as a customer extra flexibility for a favourable price. On top of that, thanks to our solutions, you have access to specific “skill-sets”, advisors and team coaches who are motivated and trained.