Veronica van Elsen

Advisor Technical Care & Medical Care

Workplace: IPG Leuven
Project: some 300 different customers, among which so-called technical customers and medical tele-secretariat
Strong points: communication – analysis – organisation – multi-tasking – customer-friendliness

‘May 3, 2010. On that day, I joined the IPG Technical Care team as advisor. I formerly worked as medical analyst in diverse Dutch labs and as team leader in the Belgian subsidiary of GE Healthcare. As a member of the Multi-client team based in Leuven, I mainly process technical calls for the Technical Care division. One of my tasks consists in bringing people into contact with technicians who can take a closer look at their problem. Besides this, I also handle a lot of incoming calls for the Medical Care division; in this case I assist people who want to make an appointment with their physician or specialist. Our team works 24/7. My work hours are scheduled between 7 a.m. and 10 p.m. I am generally on duty two weekends every month. And believe me, when you spend your day answering telephone calls and emails for about 300 companies, physicians and labs, there is no time left to feel bored!’