Go Forward is looking for an Local Inside Account Operations Manager to work at the office of one of our clients, HP Belgium – Diegem

Regio:  Brussel
Datum:  10.09.2019


The local inside Account Operations Manager (iAOM) is a key role within the management of our top local customers. The iAOM is responsible to manage the end-to-end relationship with the customer from an operational point of view. This includes amongst other things, to set up new customers, to ensure Service Level Agreements are met, to manage large escalations and to solve complex issues, to translate the needs of the customer into an operational plan, to strive for continuous efficiency improvements, and to hold Business Reviews with the customer where needed. The iAOM works closely together with the operational teams in Sales Operations, Supply Chain and Customer Services, as well as Sales and country management.



· Manages customer expectations through effective communication about HP order fulfillment capabilities and delivery performance

· As trusted HP direct adviser contributes to relationship building with the customer

· Enables sales force to focus on revenue and margin related activities

· Implements Sales operations strategies; aligns operational commitments of the different business unit sales teams

· Identifies opportunities for improving customer satisfaction and driving incremental business

· Reports back to customer on the delivered performance (operations reviews, periodic reporting etc)

· Manages senior level escalations


· Consults with customer and (local) sales team on operational route-to-market capabilities

· Understands the sales strategy, consults with sales to maximize HP business opportunity

· Designs procurement solution which exceeds customer expectations within the scope of delivery capabilities and cost to serve targets. Where applicable:

o documents solution in a Statement of Work (SOW) and agrees SOW with customer and account team

o Account Business Plan implementation

· Project manages the implementation of the solution


· Drives Catalog set-up & maintenance in line with Sales and Customer requirements

· Manages product offering and pricing updates across BUs.

· Proactively manages product End-Of-Life and New-Product-Introduction within customer offering and catalog

· Accountable for the quality and availability of the customer catalog and pricing

· Product lifecycle management

· Coordinates and/or supports activities related to contract, deal, product, price and customer setups in HP systems

· Supports bid preparation by providing margin, configuration and quote support


· Develops and animates a virtual regional operations team depending on the type of account

o ensures commitments to the customer are honored

o acts as an account related escalation point for internal teams

o develops clear action plans for Sales Operations and Order-to-Cash teams and monitors performance

· Monitors account metrics and drives corrective actions

o measures service levels, cost to serve, customer satisfaction

o understand root causes when targets are missed and drive corrective action

o identifies & recommends end-to-end process optimization opportunities

Functie eisen

  • Strong ability to connect and collaborate with people, network building and developing professional relationships
  • Persistent, the ability and will to find a way to make it work
  • Analytical and problem-solving skills with good attention to detail
  • Ability to organize, structure and prioritize own workload
  • Customer oriented mindset and thinking
  • Good communication skills with ability to convey medium impact messages clearly (verbal, written and presentation) to internal stakeholders and management
  • Experienced in understanding and applying organizational skills to manage daily operational issues with an intermediate level of complexity
  • Excellent verbal and written communication skills
  • Managing virtual teams
  • Higher Education (HBO)/University degree level education (e.g. business administration, economics, etc.)
  • Typically, more than 2 years of related experience (e.g. supply chain, customer service, procurement, financial management)
  • Project and/or Program Management skills preferably within an international environment
  • Ability to travel if needed
  • Fluent in English and Dutch


  • Contract with Go Forward
  • Work location: The HP-office at Diegem
  • Flexible working hours in a very attractive, dynamic and multinational environment
  • A competitive salary package
  • Working at the office of a top 3 company which millennial were most excited to work for




If you are interested, don’t hesitate to send your resume and a motivational letter to: recruitment.Goforward@ipggroup.eu


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