During the past years, IPG Belgium has earned its stripes within the pharmacy and healthcare sectors. Very diverse customers, from physicians to laboratories and pharmaceutical companies, are part of our customer portfolio.
IPG manages the provision of services of different pharmaceutical companies. That is no sinecure when you can imagine the stringent legislation controlling this sector today.
The patients’ personal data have to be handled in a very strict and confidential way. You need to appeal to third parties for appointment setting nurses.
On top of that, our advisors also handle the incoming calls relating to medication side effects (pharmacovigilance) and register/escalate these within the timeframe determined by you. IPG also takes up a flexible position when it comes to crisis management in case of an out of stock or a trial’s discontinuation
In short, we have experience with managing delicate customer contacts characterizing your field of industry.