What does IPG do for KONE ?
- Reception and dispatching of failures to technicians of KONE customers for elevator installations, door systems and badge and access systems.
- Follow-up of the mailbox (fax, mails and web requests).
- Follow-up of failures with the status ‘unreachable’ or ‘rejected’
- Follow-up safety of technicians sending out an alert.
- Missing routing calls
- Programming of elevator installations