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What does IPG do for KONE ?

  • Reception and dispatching of failures to technicians of KONE customers for elevator installations, door systems and badge and access systems.
  • Follow-up of the mailbox (fax, mails and web requests).
  • Follow-up of failures with the status ‘unreachable’ or ‘rejected’
  • Follow-up safety of technicians sending out an alert.
  • Missing routing calls
  • Programming of elevator installations

Communication Channels